All orders are shipped from our warehouses in New Jersey, USA or Paris, France via FedEx (USA Domestic) or DHL (rest of world).
Orders placed Monday through Friday will be processed and shipped within 24 hours. Orders placed on a Friday or over the weekend will be shipped the following Monday. Please allow up to 2 business days for your order to be shipped during peak trading periods eg. sale or collection launch.
DOMESTIC - USA
Service
Transit Time
Shipping Cost
Free Shipping Threshold
Taxes & Duties
Returns Flat Rate Fee
FedEx - Ground
5-7
Complimentary
NA
Duty inclusive &
Tax at checkout
15
FedEx - 3 Day
3
20
900
Duty inclusive &
Tax at checkout
15
FexEx - Express
1
25
NA
Duty inclusive &
Tax at checkout
15
ROW
Country
Local Currency
Transit Time
Shipping Cost
Free Shipping Threshold
Taxes & Duties
Returns Flat Rate Fee
Canada
CAD
1-2
10
680
Duty inclusive & Tax at checkout
20
Brazil
BRL
3-4
80
2700
Calculated at checkout
100
Mexico
MXN
1-4
250
10,000
Included
200
ROW (US HUB)
USD
2-4
15
580
Pre-pay available
15
United Kingdom
GBP
1-2
10
320
Included
10
France
EUR
1-2
10
390
Included
Complimentary
Spain
EUR
1-2
10
390
Included
10
Switzerland
CHF
1-2
10
370
Included
10
Denmark
DKK
1-2
80
2900
Included
100
Germany
EUR
1-2
10
390
Included
10
United Arab Emirates
AED
1-2
45
1800
Included
100
Norway
NOK
1-2
100
5300
Included
200
Sweden
SEK
1-2
100
4400
Included
200
Italy
EUR
1-2
10
390
Included
10
Saudi Arabia
SAR
1-2
40
2000
Included
100
Belgium
EUR
1-2
10
390
Included
10
Qatar
QAR
3-4
45
1800
Included
100
Greece
EUR
1-2
12
430
Included
10
Poland
PLN
1-2
55
1800
Included
100
Ireland (Republic of)
EUR
1-2
10
390
Included
10
Czech Republic
CZK
1-2
275
10,700
Included
300
Netherlands
EUR
1-2
10
300
Included
10
Rest of Europe
EUR
2-3
10
390
Included
10
ROW (FR HUB)
USD
2-4
15
400
Pre-pay available
15
GENERAL SHIPPING OVERVIEW
You will receive an email when your order has shipped. Delivery time frames depend on the shipping method selected at checkout. Once dispatched, you will receive your shipping notification and tracking number.
Signature upon delivery is required. Please provide an address that is attended during business hours. If you are unable to receive your order, any person who accepts the goods on your behalf constitutes evidence of a successful delivery.
If you have provided an incorrect address, please contact us as soon as possible. Once dispatched, Matteau is not responsible for any incorrect information.
Please note: orders are dispatched once all items are available. If your order contains pre-ordered items, your complete order will ship once items are available for shipping. If you would like your orders to come separately, please place separate orders.
Customers who refuse a shipment from Matteau are responsible for the original shipping charges, any import fees that may have incurred, as well as the cost of returning your parcel to us; and will be deducted from your order refund once your shipment has been received.
Customers who refuse a shipment from Matteau are responsible for the original shipping charges, any import fees that may have incurred, as well as the cost of returning your parcel to us; and will be deducted from your order refund once your shipment has been received.
Contact us at info@matteau-store.com for any inquiries about your order, or to update us on your shipping address.