Where can I find information on sizing?
We have included sizing charts that will assist you in determining your correct size. You can find our sizing charts here.
Do you ship worldwide?
Yes, we ship worldwide. If you have any questions related to shipping, please email us at info@matteau-swim.com and we can provide further information or a shipping estimate. For full details on our shipping policy, please click here.
Do I need to sign for my order when it arrives?
Depending on the shipping method selected, you may be required to sign for your delivery. Please ensure you provide a delivery address that is attended during business hours.
What payment methods do you accept?
We accept payment via PayPal, Visa and Mastercard credit or debit cards and Amex.
How long will my order take to arrive?
All successful orders placed will be processed within 2 business days of receipt. You will receive an email when your order is dispatched. The delivery timeframe depends on the shipping method selected at checkout. For full details on our shipping policy and timeframes, please click here.
How do I track my order?
Once your order is dispatched, you will receive an email that will include your tracking number. If you require further information about your delivery, please email us at info@matteau-swim.com and we will assist you further.
Am I liable for customs or duties on my order?
Yes, you are liable for any import customs duties or taxes that are applicable to your order, determined by your local customs authority. Please check with your local customs authority on any customs duties or taxes that are payable by you – regulations and guidelines differ by country. Customs duties or taxes are not payable by Matteau.
Can I return my order?
Yes, you can return your order for a full refund (excluding shipping charges paid), assuming goods are unworn and in original condition. All returns are bound by our Returns Policy. To make a return, please follow our process here.
How do I care for my swimwear?
Cold hand wash in mild soap to remove chlorine or salt from garment. Do not use fabric softeners. Do not wring, soak or bleach. Do not tumble dry, iron or dry clean. Drip dry in shade. Do not leave rolled up wet. Chlorine, spa baths, tanning products, sunscreen and oils can cause damage or mark garments – avoid contact and rinse immediately. Avoid contact with rough surfaces to prevent pulls in fabric.
How can I contact you?
Please visit our Contact page for full details. Or simply email us at info@matteau-swim.com and we will respond to your enquiry as soon as possible.