How we collect and use information
Matteau collects personal information when you create an account, place an order, respond to a promotional offer, or register for Matteau’s email subscription.
The kinds of personal information collected by Matteau include your name, telephone number, email address, address, date of birth and credit card or Paypal information.
This information is used to set up your customer account, process and fulfil your order, record your order history and where you have opted-in, to keep you informed with relevant consumer notifications about our company and products, stockists, offers, promotions, sales, and any other news or activities that may interest you. We also use your details to ensure a high level of customer service is maintained in processing orders and ensuring a timely delivery.
When you submit feedback or questions via email, or contact us for information about our website, we will request your name and email address. We use this information solely to respond to your enquiries.
You can unsubscribe from our mailing list and direct marketing activity at any time that you request. For UK + EU residents, you can also withdraw your consent or restrict or object to our use of your data at any time by contacting us at firstname.lastname@example.org. You will not be contacted via telephone for any reason other than your order status, clarification on an order to deliver an order, or unless you have otherwise specifically requested.
You are not obliged to provide your personal information; however, the consequences of a failure to provide your information could result in us being unable to fulfil your order. If you do not consent to us using your information for marketing purposes or unsubscribe, then there is no consequence to you other than not receiving updates regarding any sales or other news or activities that may interest you.
We do not collect personal information when you visit our site unless you log on, place an order or register an account with us.
We may be required to use or retain your personal information to comply with our legal obligations, including for tax purposes. We may also use your personal information in our legitimate interests as part of our measures to prevent and detect any misuse of the website or any fraudulent activities carried out through the website, as well as to analyse, enhance the website, evaluate the effectiveness of our marketing activities and services and perform statistical and demographic analysis of our customers.
Who we share your information with
When you place an order with us, Matteau will need to disclose your personal information to companies who perform parts of our service delivery. This includes delivery companies, such as postal or courier partners, third party fulfilment contractors, merchant payment gateways for debit/credit card or PayPal payments and our distribution centre. We only share information which is absolutely necessary with those third parties that are involved in the processing of your order.
We may also disclose your information to:
- third party service providers for the purpose of enabling them to provide their services including IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment system operators;
- anyone to whom our business or assets (or any part of them) are, or may (in good faith) be transferred; and
- courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
We do not disclose or transfer your personal information to any country outside of Australia.
How long we hold your information
Except if your information is required to be retained under an Australian law, or a court / tribunal order, we will hold your information for as long as you retain an account with us, or until you notify us that you no longer wish to hold your account or, for EU + UK residents, until you request that we erase your data.
Unless we are exempted by law, you have the right to access, update or correct your personal information at any time by contacting us as follows:
Phone: +61 7 5474 4594
Mail: Unit 8, 20 - 22 Venture Drive, Noosaville QLD 4566
For UK + EU residents, you may also obtain a copy of your personal data on request and transfer this to another person or entity pursuant to your right of data portability, as well as request that your data be erased (right to be forgotten) to the extent that we can by law.
If you have a complaint
We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to make a complaint to the Office of the Australian Information Commissioner or the local regulator in your jurisdiction, as applicable.
For further information about privacy issues and the protection of your privacy, visit the Office of the Australian Information Commissioner's website at www.oaic.gov.au or the local regulator in your jurisdiction, as applicable.