Returned merchandise must be in original condition, with all garment tags and hygiene seals attached. Garments must not have been worn or washed.
Matteau reserves the right to deny any unauthorised returns that do not meet or follow our return policy and procedures.
Returns must be received back to Matteau within 14 days from the date received. Items received outside this date will not be accepted.
Returns flat rate fees vary based on country, please see below chart for the local fee applicable for your return. Any shipping, return fees or additional duties and taxes paid will not be refundable.
Matteau is not responsible for any returns lost in transit. We recommend you include tracking and insurance for your protection.
We are unable to offer exchanges, we ask that you return your order for a refund following the below steps, and purchase your desired item(s) as per the standard ordering process.
Customers who refuse a shipment from Matteau are responsible for the original shipping charges, any import fees that may have incurred, as well as the cost of return shipping.
Any shipping, return fees, and/ or duties and taxes paid will not be refunded.
If you require more information on returns, please email us at info@matteau-store.com
Country
Local Currency
Transit Time
Shipping Cost
Free Shipping Threshold
Taxes & Duties
Returns Flat Rate Fee
United States of America
USD
1-7
0 - 25
900
Duty inclusive & Tax at checkout
15
Canada
CAD
1-2
10
680
Duty inclusive & Tax at checkout
20
Brazil
BRL
3-4
80
2700
Calculated at checkout
100
Mexico
MXN
1-4
250
10,000
Included
200
ROW (US HUB)
USD
2-4
15
580
Pre-pay available
15
United Kingdom
GBP
1-2
10
320
Included
10
France
EUR
1-2
10
390
Included
Complimentary
Spain
EUR
1-2
10
390
Included
10
Switzerland
CHF
1-2
10
370
Included
10
Denmark
DKK
1-2
80
2900
Included
100
Germany
EUR
1-2
10
390
Included
10
United Arab Emirates
AED
1-2
45
1800
Included
100
Norway
NOK
1-2
100
5300
Included
200
Sweden
SEK
1-2
100
4400
Included
200
Italy
EUR
1-2
10
390
Included
10
Saudi Arabia
SAR
1-2
40
2000
Included
100
Belgium
EUR
1-2
10
390
Included
10
Qatar
QAR
3-4
45
1800
Included
100
Greece
EUR
1-2
12
430
Included
10
Poland
PLN
1-2
55
1800
Included
100
Ireland (Republic of)
EUR
1-2
10
390
Included
10
Czech Republic
CZK
1-2
275
10,700
Included
300
Netherlands
EUR
1-2
10
300
Included
10
Rest of Europe
EUR
2-3
10
390
Included
10
ROW (FR HUB)
USD
2-4
15
400
Pre-pay available
15
Please lodge your return through the portal below.
RETURN PORTAL
Once your return has been received and verified to our return policy standards, your refund will be processed within 3-5 business days.
SPECIAL CONDITIONS AND SALE CONDITIONS
Refunds and exchanges are not offered on sale items or any items purchased using a discount code or as part of a sale promotion. All discounted items are considered final sale. This excludes our welcome sign-up offer used on a full-price order.
Discount codes cannot be used in conjunction with other offers and are not eligible on sale.