International customers are responsible for the cost of return shipping.
Returned merchandise must be in original condition, with all tags and hygiene seals still attached. Garments must not have been worn or washed.
Please follow our returns process below:
- Complete the return request (electronic form below) within 7 days of the date of delivery indicating the items you wish to return.
- You will receive an email response with an RGA number (Returned Garments Authorisation).
- Complete the Returns Form that was included with your delivery – ensure you complete all sections of the form.
- Please package the garments up with the completed Returns Form and post (within 14 days of the original delivery date) to:
Matteau Pty Ltd
PO Box 1175
Noosaville QLD 4566
Matteau is not responsible for any returns lost in transit – it is recommended you include tracking and insurance for your protection.
Returns outside of this period are subject to rejection, Matteau reserves the right to deny unauthorised returns that do not meet or follow our return policy and procedures.
Upon receipt of your returned merchandise, they will be checked over prior to receiving approval for a refund. Once approved, your return will be processed.
Refunds will be processed within 3-5 days of receiving the returned garments. Shipping costs will not be refunded.
Exchanges are not available to International customers, if you wish to exchange please request an RGA to return your item(s) for a refund and place a new order.
Please note that refunds are not offered on sale items or items purchased using a discount code as part of a sale promotion, all discounted items are considered final sale.
If you have misplaced your returns form, you can download one here.
If you require more information on returns or exchanges, please email us at firstname.lastname@example.org.