Our sizing is based on a simple scale from 1 to 7. Below is a conversion chart to determine your usual comparable size.

To assist you in confirming your correct size, below are our measurement charts in both centimetres and inches.

 

 

 

 

If you're unsure, we suggest you take your measurements to determine your best fit. For accuracy, have someone else measure you. Ensure the measuring tape is straight (parallel to the floor) and snug, but not tight, to your body.

For tops, take bust and underbust measurements.
For briefs, take waist and hip measurements.
For maillots, take all measurements. 

Measurements should be taken as follows:

1. Bust: Measure around the fullest part of you bust - this is usually across your nipple line and straight across your shoulder blades.

    

2. Underbust: Measure around your rib cage, immediately under your bust.

    

3. Waist: Measure around your natural waistline - this is usually the narrowest point on your waist.

    

4. Hips: Measure around the fullest part of your low hip - this is approximately 20cm below your natural waistline (the tape should run across the middle of your buttocks).

    

5. Torso: Start the measuring tape at the mid-point of your shoulder (between your shoulder point and neck), run the tape measure down your back and up through your legs toward the starting end of the tape measure. Depending on the length of your tape measure it is likely that you won’t be able to get the ends of the tape to meet - there will be a gap. If so, measure the gap and then add this to the overall tape measurement length. The total will give you your torso length.

    

6. Please note, our swimwear is designed to fit firm on the body to eliminate bagging and wrinkling. Your briefs/maillot will feel firm when pulling them up and over your hips, but once adjusted into place will provide some compression on the body. If you prefer a less firm fitting swimsuit, we recommend that you order a size larger than your regular size.

COVID-19

Due to the current global situation please be aware that there may be a slight delay in usual delivery times.

Our shipment partners Australia Post and DHL Express remain fully operational in Australia and have implemented safety precautions to alleviate risk for both yourself and the delivery drivers.

Due to varied postal restrictions internationally we recommend to reach out to your local postal service directly with questions regarding delivery limitations in your area.

Your patience and understanding during this time is greatly appreciated. Should you have any questions or concerns please don't hesitate to email our team and we'll be happy to help however we can.

Shipping

For International orders under $240, you can choose between the following delivery options:

International Standard at a flat rate of $10, or International Express at a flat rate of $30.

For International orders of $240 or more, International Standard delivery is provided FREE of charge, or you have the option to select International Express at a flat rate of $30.

Below is a table that outlines the estimated delivery timeframes for Standard and Express services to various destinations:

	Delivery Service & Estimated Timeframe
Destination	Standard	Express
US & Canada	10 - 12	3 - 4
United Kingdom	12 - 14	3 - 5
Europe	12 - 16	4 - 6
Asia	7 - 10	2 - 3
Rest of the World	14 - 20	5 - 8

The delivery timeframes indicated above are business days only and based on delivery to metro areas, allow additional time for delivery to regional or country areas. Please also note that these delivery times are only estimates and unfortunately cannot be guaranteed.

General Shipping Overview

All successful orders placed will be processed within 2 business days of receiving your order.

You will receive a tracking number via email once your order is dispatched. Parcels sent with AustraliaPost will have a tracking ID that can also be used to track your delivery through your local postal service. For accurate updates please check your local postal service's tracking website once the parcel has arrived in the destination country.

On rare occasion international shipping to some countries can take 4-6 weeks, due to this we are not responsible for any delays caused by the destination country’s customs clearance process or by the courier transit time. We ask that customers who require their order more urgently select the Express option upon checkout to ensure faster delivery.

Please consider the shipping address you provide – you should provide an address that will be attended during normal business hours as you will need to sign for your package. Matteau cannot be held responsible for parcels that are lost or damaged in transit as a result of authorising the courier service to leave your parcel unattended should nobody be at the delivery address to sign for it. 

Customs duties or taxes are not payable by Matteau. Prior to placing your order please check with your local customs authority on any customs duties or taxes that are payable by you – note that regulations and guidelines differ by country.

If you require more information on shipping, please email us at info@matteau-store.com.

 

International customers are responsible for the cost of return shipping.

Returned merchandise must be in original condition, with all tags and hygiene seals still attached. Garments must not have been worn or washed. 

Please follow our returns process below:

1. Complete the return request (electronic form below) within 7 days of the date of delivery indicating the items you wish to return.
2. You will receive an email response with an RGA number (Returned Garments Authorisation).
3. Complete the Returns Form that was included with your delivery – ensure you complete all sections of the form.
4. Please package the garments up with the completed Returns Form and post (within 14 days of the original delivery date) to:

            Returns
            Matteau Pty Ltd
            PO Box 1175
            Noosaville  QLD  4566
            Australia

 

Matteau is not responsible for any returns lost in transit – it is recommended you include tracking and insurance for your protection.

Returns outside of this period are subject to rejection, Matteau reserves the right to deny unauthorised returns that do not meet or follow our return policy and procedures.

Upon receipt of your returned merchandise, they will be checked over prior to receiving approval for a refund. Once approved, your return will be processed.

Refunds will be processed within 3-5 days of receiving the returned garments. Shipping costs will not be refunded.  

Exchanges are not available to International customers, if you wish to exchange please request an RGA to return your item(s) for a refund and place a new order.

Please note that refunds are not offered on sale items or items purchased using a discount code as part of a sale promotion, all discounted items are considered final sale. 

If you have misplaced your returns form, you can download one here.

If you require more information on returns or exchanges, please email us at returns@matteau-store.com.

Where can I find information on sizing?

We have included sizing charts that will assist you in determining your correct size. You can find our sizing charts here.

Do you ship worldwide?

Yes, we ship worldwide. If you have any questions related to shipping, please email us at info@matteau-store.com and we can provide further information or a shipping estimate. For full details on our shipping policy, please click here.

Do I need to sign for my order when it arrives?

Depending on the shipping method selected, you may be required to sign for your delivery. Please ensure you provide a delivery address that is attended during business hours.

What payment methods do you accept?

We accept payment via PayPal, Visa and Mastercard credit or debit cards and Amex.

How long will my order take to arrive?

All successful orders placed will be processed within 2 business days of receipt. You will receive an email when your order is dispatched. The delivery timeframe depends on the shipping method selected at checkout. For full details on our shipping policy and timeframes, please click here.

How do I track my order?

Once your order is dispatched, you will receive an email that will include your tracking number. If you require further information about your delivery, please email us at info@matteau-store.com and we will assist you further.

Am I liable for customs or duties on my order?

Yes, you are liable for any import customs duties or taxes that are applicable to your order, determined by your local customs authority. Please check with your local customs authority on any customs duties or taxes that are payable by you – regulations and guidelines differ by country. Customs duties or taxes are not payable by Matteau.

Can I return my order?

Yes, you can return your order for a full refund (excluding shipping charges paid), assuming goods are unworn and in original condition. All returns are bound by our Returns Policy. To make a return, please follow our process here.

How do I care for my swimwear?

Cold hand wash in mild soap to remove chlorine or salt from garment. Do not use fabric softeners. Do not wring, soak or bleach. Do not tumble dry, iron or dry clean. Drip dry in shade. Do not leave rolled up wet. Chlorine, spa baths, tanning products, sunscreen and oils can cause damage or mark garments – avoid contact and rinse immediately. Avoid contact with rough surfaces to prevent pulls in fabric.

How can I contact you?

Please visit our Contact page for full details. Or simply email us at info@matteau-store.com and we will respond to your enquiry as soon as possible.